As SOTA is a marketplace, all refunds should be arranged between the buyer and the seller.
Private sellers are not required by law to offer refunds, so before buying an item it’s important to check the Seller’s return policy.
Contact the seller first to explain the situation and ask them for a refund If you agree on a return, make sure you ship your item using only a tracked, signed for method.
If the item has arrived and it's not as described you can open a dispute with Stripe. If the seller did not send your item, there are steps you can follow to claim a refund on Stripe. For more information on how to claim for a refund, please see stripe.com. If this has occurred, please contact the SOTA team within 14 days and we will facilitate a refund if adequate evidence is provided that the item has not arrived or both parties are happy with a refund, or if someone has committed a violation of the SOTA terms and conditions.